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Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the invoices.
You should inform us about the return before the shipment of product via our e-mails (email@example.com@modalttextile.com)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within 2 work days, for original method of payment it will be applied within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged when you open the package. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: MERIC MAH. 5747/1 SOK. NO:8/1 MTK SITESI BORNOVA, NO:8/1 MERİÇ MAH., 35090 İZMİR, Turkey.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: MERIC MAH. 5747/1 SOK. NO:8/1 MTK SITESI BORNOVA, NO:8/1 MERİÇ MAH., 35090 İZMİR, Turkey
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you return any item not in its original condition, is damaged or missing parts for reasons not due to our error, we will be responsable for paying for tha shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 430TRY, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.